This Privacy Policy explains how Rollyspin Casino, operated by Comentive LTD under a Belize gaming licence (Reg. No. 000047924), collects, uses, stores, and protects the personal data of visitors and registered players at pro-rollyspin.org. Please read this document carefully before creating an account or using our services. By registering with Rollyspin you confirm that you have read and accepted the practices described below.

1. Who We Are

The data controller responsible for your personal information is Comentive LTD, the operator of Rollyspin Casino, accessible at pro-rollyspin.org. Comentive LTD holds a gaming licence issued by the relevant authority in Belize (Registration Number 000047924). Any reference in this Policy to "Rollyspin", "we", "us" or "our" refers to Comentive LTD and the pro-rollyspin.org platform.

If you have questions or concerns about how your data is handled, you may contact us at any time:

• Live Chat: Available 24 hours a day, 7 days a week at pro-rollyspin.org
• Email: Via the support address listed in the Help section of the site

2. Scope of This Policy

This Privacy Policy applies to all personal data processed in connection with:

• Visiting and browsing pro-rollyspin.org
• Registering a player account with Rollyspin
• Making deposits or withdrawals through the cashier
• Claiming promotional offers, including the five-deposit welcome package, weekly reload bonuses, Wednesday Free Spins, Friday Live Reload, Weekend Reload, Monday Cashback, and VIP programme rewards
• Playing casino games, live dealer tables, crash and instant games, or placing sportsbook bets
• Submitting Know Your Customer (KYC) verification documents
• Contacting our customer support team by live chat or email
• Using our mobile application

This Policy does not govern third-party websites or services that may be linked from our platform. We encourage you to review the privacy policies of any external sites you visit.

3. Data We Collect

We collect personal data in two principal ways: information you provide directly to us, and information generated automatically when you use our services.

3.1 Information You Provide Directly

• Registration data: Your email address, chosen password, full legal name, date of birth, and residential address, as required during the sign-up process at pro-rollyspin.org.
• Currency preference: The currency you select at registration from our supported options (including EUR, GBP, USD, PLN, NOK, BRL, Bitcoin, and other accepted currencies). Please note this selection is permanent and cannot be changed after your account is created.
• KYC and identity verification documents: A government-issued photo identity document (such as a passport or national identity card), proof of residential address dated within three months (such as a utility bill or bank statement), and documentation confirming your chosen payment method. These are required before your first withdrawal is processed.
• Payment and financial data: Details relating to deposit and withdrawal transactions, including payment method identifiers. Minimum deposit at Rollyspin is €20; minimum withdrawal is €40. We retain records of all transactions including amounts, dates, and methods used.
• Communications data: Any messages, queries, or complaints you submit to our support team via live chat or email.
• Responsible gaming data: Any self-exclusion requests, deposit limits, session limits, or other responsible-gaming preferences you set through your account.
• Promotional and VIP data: Information relating to your participation in bonus programmes, free spin offers, cashback claims, or your progression through the six-tier VIP programme (including Bronze, Gold, and Legend levels).

3.2 Information Collected Automatically

• Technical and device data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone settings.
• Usage and behavioural data: Pages visited on pro-rollyspin.org, game titles played (including slots, live casino tables, crash games, and sportsbook markets), session duration, bet amounts, wager history, and navigation patterns within the platform and mobile application.
• Cookies and tracking technologies: Data collected via cookies, pixels, and similar technologies as described in Section 11 of this Policy.
• Geolocation data: Approximate location derived from your IP address, used to verify eligibility and enforce jurisdiction restrictions (for example, promotional exclusions applicable to players in Finland and Sweden).

4. How We Use Your Data

Rollyspin processes your personal data for the following purposes and on the following legal bases:

5. Know Your Customer (KYC) Verification

Rollyspin is required under its gaming licence and applicable anti-money laundering regulations to verify the identity of all players prior to processing withdrawals. KYC verification may also be triggered at other stages of your account activity where we have a regulatory or risk-management obligation to do so.

Documents we may request include:

• A valid government-issued photo identification document (passport, national identity card, or driving licence)
• Proof of residential address issued within the last three months (utility bill, bank statement, or official correspondence)
• Confirmation or documentation of the payment method used for deposits (such as a bank statement, card image, or screenshot of a digital wallet)

Submitted documents are processed by our compliance team as promptly as possible. Delays typically occur only where documents are unclear, incomplete, or inconsistent with the details held on your account. Providing accurate information at registration will help ensure a smooth verification process.

KYC data is treated with the highest level of confidentiality and used exclusively for identity verification, regulatory compliance, and fraud prevention purposes.

6. Sharing Your Data

Rollyspin does not sell your personal data to third parties. We may share your information in the following circumstances:

6.1 Service Providers and Data Processors

We engage trusted third-party companies to support our operations. These include:

• Game content providers: Studios such as Pragmatic Play, BGaming, Hacksaw, Evoplay, NetEnt, Evolution, Ezugi, Winfinity, Spinomenal, PGSoft, Amusnet, Amatic, Felix Gaming, Fugaso, Mascot, Onetouch, CT Interactive, Mancala, Kagaming, and others whose titles feature in our 7,500+ game lobby. Limited gameplay data may be transmitted to these providers as part of game session delivery.
• Payment processors: Entities that facilitate deposit and withdrawal transactions, including those handling fiat currency payments and Bitcoin transactions.
• KYC and AML technology providers: Identity verification platforms and screening services used to validate documents and screen against sanctions and watchlists.
• IT infrastructure and hosting providers: Companies providing secure server infrastructure and cloud services.
• Customer support platforms: Tools that power our 24/7 live chat and email support systems.
• Analytics and marketing platforms: Services used to measure platform performance, player engagement, and campaign effectiveness.

All data processors engaged by Rollyspin are contractually bound to process your data only on our documented instructions, to maintain appropriate security measures, and not to use your data for their own independent purposes.

6.2 Regulatory and Legal Disclosure

We may disclose your personal data to regulatory authorities, law enforcement agencies, courts, or other competent bodies where we are required to do so by applicable law, court order, or our obligations under our Belize gaming licence (Reg. No. 000047924). This includes reporting obligations under anti-money laundering legislation.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of Comentive LTD's business assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations being maintained.

6.4 Protection of Rollyspin and Its Players

We may share data with relevant parties where necessary to investigate or prevent fraud, security incidents, or conduct that violates our Terms and Conditions, to the extent permitted by applicable law.

7. International Data Transfers

Rollyspin is operated by Comentive LTD under a Belize licence, and your data may be stored or processed in countries outside your country of residence. These jurisdictions may not have data protection laws equivalent to those in your home country. Where such transfers occur, we take steps to ensure your data remains protected to a standard consistent with applicable law, including through contractual safeguards with data processors.

8. Data Retention

We retain your personal data for as long as your player account is active and for a defined period thereafter, as required by our licensing obligations, anti-money laundering law, and legitimate operational needs. In practice, this means:

• Account and transaction records are typically retained for a minimum of five years following account closure or your last transaction, in line with standard AML record-keeping requirements.
• KYC documents are retained for the same minimum period after the end of the business relationship.
• Support communications are retained for as long as necessary to resolve your query and for a reasonable period thereafter for dispute resolution purposes.
• Marketing data is retained until you withdraw your consent or for a reasonable period following your last interaction with our marketing communications.

When data is no longer required and no legal obligation compels its continued retention, we securely delete or anonymise it.

9. Your Rights

Depending on your country of residence and applicable law, you may have the following rights regarding your personal data:

• Right of access: To request a copy of the personal data we hold about you.
• Right to rectification: To ask us to correct inaccurate or incomplete data.
• Right to erasure: To request deletion of your data where it is no longer necessary for the purposes for which it was collected, subject to our overriding legal obligations (for example, AML retention requirements mean we cannot always fulfil erasure requests immediately upon account closure).
• Right to restriction of processing: To ask us to limit the way we use your data in certain circumstances.
• Right to data portability: To receive your data in a structured, commonly used, machine-readable format and to transmit it to another controller, where technically feasible.
• Right to object: To object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us via live chat at pro-rollyspin.org or via the support email address listed in the Help section of the site. We will respond within a reasonable timeframe and in accordance with applicable legal requirements. We may need to verify your identity before processing your request.

10. Security of Your Data

Rollyspin implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, disclosure, alteration, or destruction. These include:

• Encryption of data in transit using industry-standard SSL/TLS protocols across pro-rollyspin.org and our mobile application
• Secure storage of KYC documents with access restricted to authorised compliance personnel
• Access controls and authentication measures limiting internal access to personal data on a need-to-know basis
• Regular monitoring for suspicious activity and security vulnerabilities
• Contractual requirements on all data processors to maintain appropriate security standards

Whilst we take every reasonable precaution, no method of electronic transmission or storage is entirely secure. We encourage you to protect your account by choosing a strong password, keeping your login credentials confidential, and contacting us immediately if you suspect unauthorised access to your account.

11. Cookies and Tracking Technologies

pro-rollyspin.org uses cookies and similar tracking technologies to operate the site effectively, improve user experience, and support our marketing and analytics activities.

11.1 Types of Cookies We Use

• Strictly necessary cookies: Required for the website and mobile application to function correctly. These enable login sessions, cashier functionality, game loading, and account management features. They cannot be disabled without impairing site functionality.
• Performance and analytics cookies: Collect anonymised or pseudonymised data about how visitors navigate pro-rollyspin.org, which games attract the most engagement, and how the platform performs across devices. This helps us improve the site and lobby.
• Functional cookies: Remember your preferences, such as language settings, and enable features like live chat.
• Marketing and targeting cookies: Used to deliver relevant promotional content and to measure the effectiveness of our advertising campaigns. These may be placed by trusted third-party advertising partners.

11.2 Managing Cookies

On your first visit to pro-rollyspin.org, you will be presented with a cookie consent notice allowing you to accept or customise non-essential cookies. You may also manage cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the platform, including cashier and gaming features.

12. Responsible Gaming and Data Processing

Rollyspin is committed to promoting responsible gambling. To fulfil this obligation, we process certain data to monitor player behaviour and identify signs of problem gambling. This may involve:

• Analysing betting patterns, session durations, deposit frequency, and loss levels
• Recording and applying self-imposed limits set through your account (deposit limits, session time limits, loss limits, or self-exclusion)
• Proactively reaching out to players where our monitoring indicates potential harm
• Complying with any mandatory responsible gaming requirements imposed by our Belize licence

This processing is carried out on the basis of our legal obligations under our gaming licence and our legitimate interest in protecting the wellbeing of our players. Responsible gaming data is treated as sensitive and is subject to strict access controls.

If you wish to set limits, request a cooling-off period, or self-exclude from Rollyspin, please contact our support team via live chat or email. We will action your request promptly.

13. Marketing Communications

Where you have consented to receive marketing communications, or where we have a legitimate interest in contacting you about similar services, we may send you information about promotions, bonuses (such as our Wednesday Free Spins, Friday Live Reload, Weekend Reload, Monday Cashback, and VIP rewards), new games, and platform updates.

You may opt out of marketing communications at any time by:

• Using the unsubscribe link included in any marketing email we send
• Updating your communication preferences within your account settings at pro-rollyspin.org
• Contacting our support team via live chat or email

Please note that opting out of marketing communications will not affect transactional messages, such as withdrawal confirmations, KYC requests, or security alerts, which are necessary for the operation of your account.

Players in Finland and Sweden should note that they are excluded from all promotional offers at Rollyspin, and as such will not receive promotional marketing communications relating to bonuses or free spins.

14. Minors

Rollyspin Casino is strictly for adults. Our services are not directed at, and must not be used by, any person under the age of 18 (or the applicable legal minimum age in their jurisdiction). We do not knowingly collect personal data from minors. Age verification is an integral part of our KYC process. If we discover that a minor has registered an account, we will close the account immediately and delete any associated personal data in accordance with our legal obligations.

If you believe a minor may have registered at pro-rollyspin.org, please contact our support team immediately.

15. Third-Party Links and Services

Our platform may contain links to third-party websites, or integrate third-party services such as game providers, payment processors, and analytics tools. This Privacy Policy applies solely to data processed by Rollyspin via pro-rollyspin.org. We are not responsible for the privacy practices of third-party sites or services and encourage you to review their own privacy policies independently.

16. Changes to This Privacy Policy

Rollyspin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal obligations, or regulatory requirements. When we make material changes, we will notify you by posting the updated Policy on pro-rollyspin.org, updating the effective date below, and where appropriate, notifying you directly via email or account notification.

We encourage you to review this Policy periodically to stay informed about how we protect your data. Your continued use of pro-rollyspin.org following any changes constitutes your acknowledgement of the updated Policy.

17. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way Rollyspin handles your personal data, please do not hesitate to contact us:

• Live Chat: 24/7 via pro-rollyspin.org
• Email: Via the support address listed in the Help section at pro-rollyspin.org
• Operator: Comentive LTD, licensed in Belize (Reg. No. 000047924)

We are committed to resolving any data privacy concerns you raise promptly and transparently. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant supervisory authority in your country of residence.

This Privacy Policy was last reviewed and updated in 2025.