This Anti-Money Laundering and Know Your Customer Policy ("Policy") sets out the obligations of Rollyspin Casino, operated by Comentive LTD under Belize licence registration number 000047924, in relation to the prevention of money laundering, terrorist financing, and other financial crime. The Policy applies to all players who register and transact on pro-rollyspin.org. By opening an account and using our services, you confirm that you have read, understood, and agreed to comply with the requirements described below.
Comentive LTD operates pro-rollyspin.org in accordance with its Belize gaming licence (Reg. No. 000047924). As part of that authorisation, Rollyspin is required to implement and maintain effective controls to detect, prevent, and report activity that may constitute money laundering or the financing of terrorism. This Policy reflects those obligations and aligns with internationally recognised standards for anti-money laundering ("AML") and counter-terrorist financing ("CTF"), including the Financial Action Task Force ("FATF") recommendations.
Money laundering is broadly defined as the process by which criminally obtained funds are introduced into the legitimate financial system to disguise their true origin. Terrorist financing involves the provision or collection of funds, whether from legitimate or illegitimate sources, with the intention that they be used to carry out terrorist acts. Rollyspin takes both risks seriously and maintains a zero-tolerance approach to any activity that may facilitate either.
This Policy applies to:
Rollyspin maintains an ongoing risk-based approach to AML and CTF compliance. We assess and categorise risk at the player level, the transaction level, and the product level. Risk factors considered include, but are not limited to:
Risk assessments are reviewed periodically and updated whenever material changes in a player's activity or circumstances are identified.
Rollyspin applies KYC procedures at account level. Verification may be requested at any of the following points:
Players are reminded during registration at pro-rollyspin.org that KYC verification may be required before a first withdrawal is processed. We encourage all players to submit documentation promptly to avoid unnecessary delays.
For standard identity verification, Rollyspin requires the following documents. All documents must be provided in a clear, legible format. Blurred, cropped, or incomplete images will result in delays.
| Document Category | Accepted Documents | Requirements |
|---|---|---|
| Government-Issued Photo ID | Passport, national identity card, or driving licence | Must be valid (not expired), showing full name, date of birth, and photo |
| Proof of Address | Bank statement, utility bill, or official government letter | Must be dated within three months of submission, showing full name and residential address |
| Proof of Payment Method | Screenshot or copy of bank card, e-wallet statement, or crypto wallet confirmation | Must confirm that the payment method used to deposit belongs to the account holder |
In addition to standard KYC documentation, Rollyspin may require Enhanced Due Diligence ("EDD") in circumstances where a higher level of risk is identified. EDD may include, but is not limited to:
Rollyspin reserves the right to apply EDD at any stage of a player relationship and to request updated documentation as circumstances change.
Rollyspin screens all players against recognised PEP lists and international sanctions databases at the point of registration and on an ongoing basis. A Politically Exposed Person is an individual who holds, or has held within the last twelve months, a prominent public function, as well as their immediate family members and known close associates.
Where a player is identified as a PEP or appears on a sanctions list, the account will be subject to mandatory EDD and senior management review before any transactions are permitted to proceed. Rollyspin reserves the right to decline or restrict service to any individual subject to applicable sanctions or where the risk associated with a PEP relationship is assessed as unacceptable.
Players registering at pro-rollyspin.org are required to provide accurate, truthful, and current personal information, including their full legal name, date of birth, residential address, and email address. The creation of more than one account per player, per household, or per device is strictly prohibited.
Rollyspin reserves the right to cross-reference the information provided during registration against third-party identity verification databases. Where discrepancies are identified, the account will be suspended pending clarification, and any pending withdrawals will be held until the matter is resolved.
Players must not open an account on behalf of another person, and must not allow third parties to use their account for deposits, play, or withdrawals. Any funds deposited into a Rollyspin account must originate from a payment method held in the account holder's own name.
Rollyspin employs ongoing transaction monitoring to identify activity that may be inconsistent with a player's stated profile or that exhibits characteristics associated with money laundering or terrorist financing. Monitoring encompasses:
Where suspicious activity is identified, Rollyspin's compliance team will review the account in question. Accounts may be temporarily suspended, and funds may be held, pending investigation. Players will be notified where this is legally permissible to do so; however, in some circumstances, applicable law may prohibit us from informing a player that a review or report is under way ("tipping off" prohibition).
Rollyspin enforces a minimum withdrawal amount of €40 and a maximum per-transaction amount of €2,000. The applicable caps are as follows:
| Limit Type | Standard Amount |
|---|---|
| Minimum Withdrawal | €40 |
| Maximum per Transaction | €2,000 |
| Daily Withdrawal Cap | €2,000 |
| Weekly Withdrawal Cap | €5,000 (higher limits apply to VIP players) |
| Monthly Withdrawal Cap | €15,000 |
All deposits are subject to a x3 wagering requirement before a withdrawal may be processed, regardless of whether any bonus has been activated. This requirement applies to both fiat and Bitcoin deposits and is an integral part of our AML controls, designed to ensure that deposited funds are used for genuine gaming activity.
Withdrawals will only be processed to payment methods that have been used to make a deposit on the account and that are verified as belonging to the account holder. Rollyspin does not permit withdrawals to third-party accounts or to payment methods that have not been used for a prior deposit.
Progressive jackpot winnings are paid in full regardless of the standard monthly withdrawal cap. Where a standard account player records a win that exceeds the monthly limit, Rollyspin may spread payments across multiple pay periods, in accordance with the platform's payment terms.
Rollyspin accepts Bitcoin as a deposit and withdrawal method. Cryptocurrency transactions are subject to the same AML and KYC requirements as fiat transactions, and in some cases to additional scrutiny given the elevated anonymity risk associated with digital assets.
Players using Bitcoin must be able to demonstrate that the wallet used is in their own name or control. Rollyspin reserves the right to request blockchain transaction records, wallet ownership confirmation, or other supporting documentation where cryptocurrency activity raises compliance concerns. Deposits originating from mixing services, tumbling services, darknet markets, or other high-risk sources will not be accepted and may result in account suspension and a report to the relevant authorities.
Where Rollyspin's compliance team identifies or reasonably suspects that a transaction or pattern of activity may constitute money laundering or terrorist financing, we are required to file a Suspicious Activity Report ("SAR") or equivalent report with the relevant financial intelligence authority. This obligation exists irrespective of the amounts involved or whether the player has completed KYC verification.
Rollyspin will not inform the player that a SAR has been filed or that an investigation is under way where doing so would constitute "tipping off" under applicable law. Accounts subject to a SAR may be suspended and funds held pending the outcome of regulatory guidance.
Rollyspin reserves the right to suspend or permanently close any account and to withhold or freeze funds where:
Where an account is suspended pending a compliance review, Rollyspin will communicate with the player to the extent permitted by law and will endeavour to resolve matters in a timely manner. Where funds are determined to be the proceeds of criminal activity, they will not be returned to the player and will be reported to the relevant authorities.
Rollyspin's AML monitoring programme operates alongside, and is complementary to, its responsible gaming framework. Unusual activity flagged through AML monitoring — such as dramatically escalating deposit volumes, rapid loss patterns, or chaotic transaction behaviour — may also trigger responsible gaming interventions, including account review, deposit limit recommendations, or referral to support resources.
Players who self-exclude or who are excluded under responsible gaming provisions remain subject to AML obligations in respect of any outstanding transactions or funds held at the time of exclusion. Attempts to circumvent self-exclusion restrictions may be treated as suspicious activity.
Rollyspin's welcome package, weekly promotions, and VIP cashback programme are designed for genuine recreational players. The following activities in the context of bonus use are considered inconsistent with this purpose and may trigger AML review:
Where bonus abuse is identified, Rollyspin reserves the right to void bonuses, cancel pending withdrawals of bonus-derived funds, and close the account. Where the behaviour also gives rise to AML concerns, it will be treated accordingly under this Policy.
Rollyspin retains records of all player identification documents, transaction histories, and compliance-related communications for a minimum period as required by applicable law and regulatory guidance. These records may be disclosed to competent authorities upon lawful request. Retention of records is managed securely and in accordance with applicable data protection requirements.
Rollyspin's compliance programme is supported by internal policies, procedures, and staff training to ensure that all relevant personnel are aware of their AML and KYC obligations. A nominated Money Laundering Reporting Officer ("MLRO") or equivalent compliance lead is responsible for overseeing the implementation of this Policy, reviewing internal suspicious activity reports, and making external disclosures where required.
This Policy is reviewed regularly and updated to reflect changes in applicable law, regulatory guidance, or the risk profile of the platform.
Players on pro-rollyspin.org are expected to cooperate fully with Rollyspin's KYC and AML procedures. This includes responding promptly to requests for documentation, providing accurate and truthful information, and notifying us of any material changes to their personal or financial circumstances. Failure to cooperate may result in account suspension, cancellation of pending transactions, and, where warranted, a report to the relevant authorities.
If you have any questions about this Policy or about the verification process, please contact our support team via live chat at pro-rollyspin.org (available 24/7) or by email. Our team will guide you through any outstanding requirements and aim to resolve verification matters as quickly as possible.
Queries relating to this AML / KYC Policy should be directed to Rollyspin's compliance team in the first instance. Players who wish to raise a formal complaint regarding the application of this Policy may do so through the complaints procedure available on pro-rollyspin.org. Rollyspin is operated by Comentive LTD and is licensed under Belize licence registration number 000047924.
This Policy was last reviewed and updated in 2025. Rollyspin reserves the right to amend this Policy at any time. Continued use of pro-rollyspin.org following notification of amendments constitutes acceptance of the revised Policy.
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