This Payment Policy sets out the deposit and withdrawal rules that apply to all accounts registered at pro-rollyspin.org. It is operated by Comentive LTD, licensed in Belize (Reg. No. 000047924). Please read this page in full before transacting — by using the cashier you confirm that you accept these terms.
Rollyspin is committed to processing player funds promptly, transparently, and in accordance with the conditions set out below. All financial activity on your account — deposits, withdrawals, currency handling, and identity verification — is governed by this Policy alongside the general Terms and Conditions published on pro-rollyspin.org.
Rollyspin accepts no third-party payments. Funds deposited must come from a payment method registered in your own name, and withdrawals will only be returned to a method you have previously used to fund your account or to an equivalent verified method. Any attempt to use accounts or payment instruments belonging to another person will result in suspension of the account and forfeiture of funds pending investigation.
Rollyspin supports 17 fiat currencies, including EUR, GBP, USD, PLN, NOK, and BRL, among others. Bitcoin is also accepted as a deposit and withdrawal method. Your account currency is selected at registration and cannot be changed once set. Please choose carefully before completing sign-up, as all balance figures, limits, and bonus values on your account will be denominated in your chosen currency. Where currency equivalents are referenced in this Policy, EUR values are used for illustration; the corresponding amount in your account currency will apply.
| Limit Type | Amount |
|---|---|
| Minimum Deposit | €20 |
| Maximum Deposit (per transaction) | €4,000 |
Deposits are typically credited to your Rollyspin account instantly or within a few minutes, subject to the processing times of your chosen payment method. Rollyspin is not responsible for delays caused by third-party payment processors, banking institutions, or blockchain network congestion in the case of Bitcoin deposits.
A wagering requirement of x3 applies to all deposits before a withdrawal may be requested. This requirement applies regardless of whether a bonus has been claimed or is active. It is calculated on the net deposited amount and must be met through real-money or bonus-eligible game play, subject to applicable game contribution rates.
Where a deposit is made in a currency that differs from your account currency, conversion will be applied at the exchange rate determined by Rollyspin or its payment processor at the time of the transaction. Exchange rate fluctuations are outside Rollyspin's control and the company accepts no liability for gains or losses arising from currency conversion.
| Limit Type | Standard Amount |
|---|---|
| Minimum Withdrawal | €40 |
| Maximum per Transaction | €2,000 |
| Daily Withdrawal Cap | €2,000 |
| Weekly Withdrawal Cap | €5,000 |
| Monthly Withdrawal Cap | €15,000 |
VIP players may be entitled to higher withdrawal limits in accordance with their tier status. Please refer to the VIP Programme terms or contact our support team at pro-rollyspin.org for details applicable to your account level.
Progressive jackpot wins are paid in full, regardless of the monthly withdrawal cap stated above. The standard monthly limit does not apply to verified jackpot payouts. In all other cases, wins that exceed the monthly cap on a standard account may be spread across multiple payment periods.
Once a withdrawal request is submitted, Rollyspin will review and process it within a reasonable timeframe. Processing times may vary depending on the payment method selected and the outcome of any pending verification checks. Requests that are pending KYC clearance or further review will be placed on hold until the relevant checks are satisfactorily completed. Rollyspin will not be held responsible for delays that arise from incomplete documentation, third-party processor timescales, or banking institution procedures.
Rollyspin applies a return-to-source principle wherever possible. Withdrawals will be directed to the same payment method used to make the most recent deposit, or to a verified method linked to the account. This practice forms part of our anti-money-laundering (AML) obligations. Where the original deposit method cannot receive funds (for example, prepaid cards), Rollyspin reserves the right to request an alternative verified method and may require additional documentation before processing.
Rollyspin reserves the right to delay or withhold a withdrawal pending identity verification, AML checks, or investigation of suspected irregular or fraudulent activity. In such cases, Rollyspin will communicate with the player via the registered email address and request any documentation necessary to resolve the matter. Funds will not be permanently withheld without lawful justification.
KYC verification is a regulatory obligation and forms an integral part of the payment process at Rollyspin. Verification may be requested before your first withdrawal is released, or at any point during your use of the platform where Rollyspin reasonably deems it necessary.
The standard set of documents required to verify your account includes:
Rollyspin may request additional documents in specific circumstances, including but not limited to source-of-funds declarations, source-of-wealth documentation, or enhanced due diligence materials for high-value accounts. These requests are made in compliance with applicable AML and responsible-gaming obligations.
Documents should be submitted clearly and in a legible format. Delays in verification are most commonly caused by documents that are blurred, cropped, expired, or do not match the account details on file. Our team will process submitted documents as promptly as possible. If further information is required, we will contact you via your registered email address. Withdrawals will remain on hold until verification is completed satisfactorily.
Rollyspin reserves the right to suspend account access and freeze pending withdrawals where a player fails to provide requested verification documents within a reasonable period, or where documents provided are found to be fraudulent or inconsistent. In such cases, the account will be reviewed in line with Rollyspin's internal compliance procedures and applicable regulatory obligations.
Bonus funds credited to your account — including welcome package bonuses, reload bonuses, free spin winnings, and cashback — are subject to wagering requirements before they may be withdrawn as cash. The specific wagering requirements applicable to each promotion are set out in the respective promotion terms and summarised below for key offer types:
Bonuses cannot be stacked; only one bonus may be active at a time. During active bonus play, bets must not exceed €5 per spin (or €10 per spin for players on the VIP welcome tier). Certain game titles are restricted during active bonus play — please consult the full restricted game list on pro-rollyspin.org before activating any offer.
Where a player requests a withdrawal before wagering requirements are fully met, Rollyspin reserves the right to remove any uncleared bonus balance and associated winnings before processing the remaining real-money balance, in accordance with the applicable promotion terms.
Rollyspin accepts Bitcoin as a payment method for both deposits and withdrawals. Bitcoin transactions are processed on-chain and are subject to network confirmation times, which are outside Rollyspin's control. The cryptocurrency value of your transaction will be converted to your account currency at the prevailing exchange rate at the time of processing. Rollyspin accepts no liability for exchange rate fluctuations between the time a transaction is initiated and the time it is confirmed on the blockchain. The same withdrawal limits set out in Section 4.1 apply to Bitcoin withdrawals. KYC requirements are equally applicable to accounts that transact solely in cryptocurrency.
Rollyspin employs industry-standard security measures to protect all financial transactions conducted through pro-rollyspin.org. All connections to the cashier are encrypted. Player financial data is handled in accordance with applicable data protection requirements.
Rollyspin operates an active fraud prevention programme. Actions that may trigger a fraud review include, but are not limited to:
Where fraud is suspected, Rollyspin reserves the right to suspend the account, place a hold on pending withdrawals, and report the matter to relevant authorities as required by law. Any funds determined to have been obtained through fraudulent means will be forfeited.
Initiating a chargeback or payment dispute with your bank or card provider without first contacting Rollyspin support is considered a breach of these terms. Players are encouraged to contact us via live chat (available 24/7) or email through pro-rollyspin.org before pursuing a dispute through their payment provider. Accounts subject to a chargeback investigation will be suspended pending resolution, and any balances on the account may be withheld until the matter is resolved. Rollyspin reserves the right to pursue recovery of funds lost to unjustified chargebacks through all available legal means.
Rollyspin supports responsible gambling and encourages players to manage their finances carefully. Players may contact the support team via live chat or email to request the application of deposit limits, session limits, cooling-off periods, or self-exclusion. These tools are available to all registered account holders at pro-rollyspin.org.
Please note that welcome bonuses are not available for players in Finland, and all promotional offers are excluded for players in Sweden and Finland. If you believe your gambling is causing financial harm, we encourage you to make use of the responsible-gambling tools available on site or to seek assistance from an independent support organisation.
In the event of a technical error, system malfunction, or incorrectly displayed balance, Rollyspin reserves the right to void affected transactions and correct account balances accordingly. No liability is accepted for losses arising from system errors, and any funds paid out as a result of a malfunction may be recovered. Players who suspect an error should contact support immediately via live chat at pro-rollyspin.org.
Rollyspin reserves the right to amend this Payment Policy at any time. Material changes will be communicated to registered players via the email address on file or through a notice on pro-rollyspin.org. Continued use of the cashier following notification of changes constitutes acceptance of the revised Policy. Players are encouraged to review this page periodically to ensure they are familiar with the current terms.
If you have any questions regarding deposits, withdrawals, verification, or any aspect of this Payment Policy, please contact the Rollyspin support team:
Rollyspin is operated by Comentive LTD, licensed in Belize (Reg. No. 000047924). All enquiries will be handled in accordance with our customer service commitments and applicable regulatory obligations.
We use cookies to enhance your experience, analyse website traffic, and display personalised content.
